FAQ
Everything you need to know about HashCube

No, all the models we have are the ones on Hashcube.

We provide bulk purchase discount for more than 10 units. Please contact us at info@hashcube.co to know more about our discount.

Our warehouse is located in Sichuan China, and the miners will be shipped from our warehouse.

As soon as you find a defect on your miners, contact us at info@hashcube.co and our tech team will kindly support you. Once our tech team detects what is causing the defect, we will take care of the rest by shipping spare parts without extra cost.

As soon as you find a defect on your miners, contact us at info@hashcube.co and our tech team will kindly support you. Once our tech team detects what is causing the defect, we will send you an invoice for repairing and/or spare parts fee. Upon payment of the invoice, we guide to further and handle the rest.

No, we do not refund our customers. However, if the miner is defected or damaged and it cannot be repaired, we may offer full refund.

Big factor is difficulty which is a measure of how difficult it is to find a hash below a given target. Mining is a competitive market hence if bitcoin network hashrate increases, mining difficulty increases as well. Difficulty is often adjusted every 14 ~ 16 days and increase is difficulty is often caused by increase in bitcoin price.

Once you set up your pool account and connect your miners to the account, you will be able to see how much bitcoin you have mined and total hashrate for your miners. To know more about setting up a mining pool account, please check our pool account guideline on our support section.

Yes, S9 S11, S15, S17 models use sha-256, which means you can mine coins that use sha-256. Most popular coins for sha-256 are Bitcoin (BTC), Bitcoin Cash (BCH), Bitcoin SV (BSV). Please click on the link below to see the coins you can mine with sha-256.
https://wheretomine.io/algorithms/sha256-coins.html

If the miner is defected upon arrival, we often send spare parts without shipping fee. However, if the miner is defected after usage, then we will charge for shipping.

It depends on your location. We use DHL or UPS expedited shipping method to ship out our miners. According to their official platform, shipping may take 5 – 12 working days.

Please refer to our miner installation guide in our support section.

Every models have different power consumption. Please refer to the specifications of each models and check their power consumption. If you would like to know in kWh / Month, here is the calculation how to get kWh / month.
W (Power Consumption) X H (24-hours) X D (30-Days) / kW (1000 W)

Please refer to our troubleshoot guideline.